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FAQ and troubleshooting

FAQ and troubleshooting

A comprehensive list of the most commonly asked questions by Logit customers

Lee Smith avatar Carol Smith avatar Kieran Southern avatar +5
15 articles in this collection
Written by Lee Smith, Carol Smith, Kieran Southern and 5 others

About Logit?

About Logit, the company, our mission and more...
Carol Smith avatar
Written by Carol Smith
Updated over a week ago

What is Logit's company registration number?

Where can I find Logit's company registration details?
Carol Smith avatar
Written by Carol Smith
Updated over a week ago

How can I export data from a Kibana search?

Learn how to export your Kibana dashboards, visualisations, and search results as either JSON or CSV file formats.
Mike Richards avatar
Written by Mike Richards
Updated this week

Where are Logit's servers located?

Learn about Logit's data centre infrastructure and geographical locations
Chris Adams avatar
Written by Chris Adams
Updated over a week ago

How can I archive my logs, data and metrics after my retention timeframe has ended?

Is it possible to keep my logs, data and metrics indefinitely and how can I restore my data again in the future?
Chris Adams avatar
Written by Chris Adams
Updated over a week ago

Logit.io Kibana ELK Cheatsheet

Useful cheatsheet to help with Kibana and Elastic Search Lucene query syntax
Jilly Whittaker avatar
Written by Jilly Whittaker
Updated over a week ago

What versions of the ELK Stack does Logit support?

Details of which Elasticsearch, Logstash and Kibana (ELK) version's Logit currently offers
Kieran Southern avatar
Written by Kieran Southern
Updated over a week ago

SSL Certificate Expiry Notice

Notification and guides associated with the rotation of Logstash SSL certificates
Chris Cottam avatar
Written by Chris Cottam
Updated over a week ago

SSL Certificate Expiry Notice Test Endpoints

Test endpoints associated with the rotation of Logstash SSL certificates
Chris Cottam avatar
Written by Chris Cottam
Updated over a week ago

How to update your SSL configuration for Elastic Beats and Rsyslog

Kieran Southern avatar
Written by Kieran Southern
Updated over a week ago
Diagnostics and Self help

Where can I check the Logit system status?

Check our system status page for live updates of known issues
Lee Smith avatar
Written by Lee Smith
Updated over a week ago

How can I monitor my Logit Stack Health and recover from common issues?

Viewing the health and logs for my ELK stacks and resolving common issues and problems
Chris Adams avatar
Written by Chris Adams
Updated over a week ago

How can I diagnose no data appearing in Elasticsearch and Kibana

No data appearing in Elasticsearch or Kibana? Learn how to troubleshoot common issues when sending data to Logit ELK
Lewis Carter avatar
Written by Lewis Carter
Updated over a week ago

Diagnosing issues with your Filebeat configuration

How to diagnose issues or problems within your Filebeat configuration
Lewis Carter avatar
Written by Lewis Carter
Updated over a week ago

How can I diagnose mapping issues that can result in dropped data?

How to diagnose Elasticsearch mapping issues that result in dropped, missing or incorrectly parsed logs & data
Lewis Carter avatar
Written by Lewis Carter
Updated over a week ago