FAQ and troubleshooting

A comprehensive list of the most commonly asked questions by Logit customers

18 articles in this collection
Written by Lee Smith, Kieran Southern, Mike Richards and 5 others

General Logit FAQs

What versions of the ELK Stack does Logit support?

Details of which Elasticsearch, Logstash and Kibana (ELK) version's Logit currently offers

Written by Kieran Southern
Updated over a week ago

Where can I check the Logit system status?

Check our system status page for live updates of known issues

Written by Lee Smith
Updated over a week ago

How can I monitor my Logit Stack Health and recover from common issues?

Viewing the health and logs for my ELK stacks and resolving common issues and problems

Written by Chris Adams
Updated over a week ago

How can I archive my logs, data and metrics after my retention timeframe has ended?

Is it possible to keep my logs, data and metrics indefinitely and how can I restore my data again in the future?

Written by Chris Adams
Updated over a week ago

Account Settings

How do I enable SSO (Single Sign On) for my Logit account?

Getting the SSO setting into your Logit account

Written by Chris Adams
Updated over a week ago

SSL Updates and Help

How to update your SSL configuration for Elastic Beats and Rsyslog

Written by Kieran Southern
Updated over a week ago

SSL Certificate Expiry Notice

Notification and guides associated with the rotation of Logstash SSL certificates

Written by Chris Cottam
Updated over a week ago

SSL Certificate Expiry Notice Test Endpoints

Test endpoints associated with the rotation of Logstash SSL certificates

Written by Chris Cottam
Updated over a week ago

Kibana troublshooting

How do timezones work in Kibana?

Why am I seeing data in the wrong time period?

Written by Chris Adams
Updated over a week ago

Logit.io Kibana ELK Cheatsheet

Useful cheatsheet to help with Kibana and Elastic Search Lucene query syntax

Written by Jilly Whittaker
Updated over a week ago

How can I export data from a Kibana search?

Learn how to export your Kibana dashboards, visualisations, and search results as either JSON or CSV file formats.

Written by Mike Richards
Updated over a week ago

Diagnostics and Self Help

How can I diagnose mapping issues that can result in dropped data?

How to diagnose Elasticsearch mapping issues that result in dropped, missing or incorrectly parsed logs & data

Written by Lewis Carter
Updated over a week ago

Diagnosing issues with your Filebeat configuration

How to diagnose issues or problems within your Filebeat configuration

Written by Lewis Carter
Updated over a week ago

I'm getting access denied errors when logging in with Azure AD

Find out how to resolve Azure AD access errors

Written by Paul Watson
Updated over a week ago

How do I change the datatype of a field for data already sent/indexed in Elasticsearch?

I've sent some data to Elasticsearch but need to change the datatype of a field

Written by Chris Adams
Updated over a week ago

Why would I make a text field in Elasticseach and Kibana aggregatable?

What are the benefits of aggregating text fields?

Written by Chris Adams
Updated over a week ago

How can I make a text field in Elasticsearch and Kibana aggregatable?

Learn how to change the status of a text field from non-aggregatable to aggregatable.

Written by Lewis Carter
Updated over a week ago

How can I diagnose no data appearing in Elasticsearch and Kibana

No data appearing in Elasticsearch or Kibana? Learn how to troubleshoot common issues when sending data to Logit ELK

Written by Lewis Carter
Updated over a week ago