It’s possible that whilst you’re working with the Logit.io platform that you may run into some issues or difficulties. Whilst the majority of these issues are answered in our thorough help centre, there are some instances where we may need to access your stack to assist. Therefore, granting us access to your stack will allow us to diagnose and resolve the customer support issue that you raised.

In order to locate ‘Support Access’, first navigate to the menu on the far left of your screen, you will see a section labelled ‘Help and Support’, select this. Now you’re at the ‘Help and Support’ page, select ‘Support Access’ from the menu on the left, underneath ‘Live Chat.’ This will take you to the ‘Support Access’ page. (see image below).

Here, you can easily grant our team access to any of your stacks or your entire account in order to rectify any issues that you may have raised through customer support. Our access will automatically expire after 7 days or you can revoke access sooner if you prefer.

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